Mobile Home Communities

The experience you need – We got it!

Mobile Home communities generally have one master meter that measures the amount of water, gas, or electricity used by the community and its residents each month. Submetering offers an option in which tenants are billed for actual consumption. Residence Billing reads the submeters and bills the residents. Residents can pay via mail, online, or over the phone. Our bilingual customer service department is ready to answer questions and address issues.

Exceptional Utility Customer Service

At Residence Billing, every bill matters to us because every resident matters to your community. Our courteous and friendly staff is available from 8:00 a.m. to 6:00 p.m., Monday through Friday, while our web service is available 24/7. Our client care team is there to walk through the payment process, help residents decipher their invoices, or whatever the issue may be. Whether our team provides telephone assistance or email support, it is always thorough, timely, and respectful. We are committed to complete customer satisfaction.

Utility Billing System Start-up Assistance

Whether you are changing from a previous service provider or implementing a utility management program for the first time, Residence Billing will help you every step of the way. Through customized orientation and training sessions, we’ll help your staff learn to deal with what can be difficult conversations with residents about cost and utility bill processing. We’ll demonstrate the processes that require you staff members’ involvement, and offer insightful ways to learn new features.

Trust Residence Billing to deliver exceptional utility billing services and property management solutions to your multi-housing asset. We’ll help your apartment complex recover utility costs and we’ll be there with you every step of the way as you grow your portfolio.