Multifamily
Apartment, Duplex, & Triplex
We specialize in providing customized services for multifamily properties, including submetering systems and Ratio Utility Billing Systems (RUBS). From initial system design and installation to monthly meter readings, billing procedures, and ongoing maintenance, we handle every aspect seamlessly. Our comprehensive submetering services cover equipment installation, meter readings, billing administration, and meticulous maintenance for water, gas, and electric meter systems. We integrate advanced Automatic Meter Reading (AMR) systems from top industry manufacturers. With over two decades of experience, our skilled team ensures precise installation, diligent maintenance, and vigilant system monitoring. We work closely with on-site maintenance staff to address common issues and minimize service costs. At Residence Billing, customer satisfaction is our top priority. We provide extended hours of live support in English and Spanish to promptly respond to inquiries and follow up with residents, community staff, management personnel, and property owners. Each service request and query is meticulously handled, ensuring efficient and professional resolution of customer concerns.
Why Consider Submetering?
Submetering systems offer numerous advantages, whether aimed at promoting conservation, streamlining operations, or a combination of both. Some key benefits include:
- Encouraging conservation practices
- Minimizing administrative workload
- Ensuring rent stability
- Lowering operational expenses, thereby enhancing property value
- Boosting cash flow
- Simplify Submetering
We Make Submetering Simple
We offer a straightforward, transparent, and efficient solution – overseeing the entire process from inception to completion, sparing you the hassle. From project coordination and strategic planning to educating residents and management, as well as handling billing and collections, we’re your dedicated partner throughout.
We Do The Research For You
We advocate for ensuring that you are thoroughly acquainted with your choices before committing to submetering decisions. We offer every property owner and/or manager a comparative suggestion to contemplate. Our role involves conducting thorough research, furnishing due diligence, and presenting the reasoning behind our recommendations, empowering you to make well-informed choices.
Our Focus
At Residence Billing, we specialize in project management tailored specifically to utility-related programs. Following the principles set forth by the Project Management Institute (PMI), we meticulously plan and organize every project to achieve distinct objectives. Effective project management requires skillfully managing resources, time, money, and scope. These elements are interconnected and must be efficiently managed to ensure success. Resources encompass personnel/contractors, equipment, and materials necessary for project execution. Time refers to the project’s duration, from start to finish. Money involves financial requisites and contingencies for project success. Scope outlines the project’s scale, objectives, and requirements in detail, ensuring clarity and agreement among stakeholders. Managing resources, time, and money effectively depends on actively managing project scope.
State-Of-The-Art, Web-Based Billing System
we employ a cutting-edge, web-based billing system designed to enhance resident experience. Our system offers residents the convenience of accessing their accounts in real-time, 24/7 through the web. Additionally, residents can conveniently make online payments via eCheck and credit card directly through their online accounts. We prioritize delivering seamless utility management solutions that prioritize user convenience and accessibility.
24/7 Property Managers Access
Our property management access empowers property managers with comprehensive tools to monitor utility consumption, generate reports, and execute various functions seamlessly via the web, 24/7, in real-time. Key features include:
- Monthly Consumption Profiling: Provides insights into water, electricity, and/or gas consumption on a monthly basis, enabling analysis for the entire building or individual units.
- Monthly Billing: Allows property managers to review billing details for each tenant, facilitating the download of comprehensive reports for the entire property or access to individual copies of invoices from current or past tenants.
- Aging Accounts Receivable: Delivers a detailed Accounts Receivable aging report, ensuring efficient management of financial records.
- Over 95 Standard Reports: Offers an extensive array of reports tailored to meet property-specific requirements, providing comprehensive data analysis and insights.
Our platform is designed to streamline utility management processes, offering property managers the flexibility and convenience to effectively oversee their properties with precision and ease.
Establishing a submetering program for utilities in multifamily buildings involves crucial steps. First, assess the building’s infrastructure to ensure it meets submetering requirements. Then, contact Residence Billing for a complimentary quote and provide a recent utility bill for the desired utilities. Next, Residence Billing conducts a property survey and develops a detailed proposal, including technical specifications, costs, and payment options. Once approved, Residence Billing devises an installation plan and notifies residents of the schedule. Meters are installed, readings are conducted monthly, and bills are distributed via mail or email with multiple payment options. Residence Billing collects payments from residents and disburses funds to the owner or property manager monthly for settling utility bills. Our structured steps ensure a seamless transition to submetering, providing convenience and transparency for both property managers and residents.