Multifamily
Apartment, Duplex, & Triplex
We are dedicated to providing an extensive suite of services tailored specifically for multifamily properties. Whether it involves the implementation of code-compliant submetering systems or the customization of Ratio Utility Billing Systems (RUBS), we seamlessly oversee every aspect from initial system design and installation to the meticulous handling of monthly meter readings, billing procedures, and ongoing maintenance, ensuring a seamless and stress-free experience for our esteemed clientele.
Our submetering services are comprehensive, covering all facets including equipment installation, meter readings, billing administration, and meticulous maintenance for water, gas, and electric meter systems. Additionally, we integrate cutting-edge Automatic Meter Reading (AMR) systems sourced from renowned industry manufacturers into our offerings. With over two decades of specialized experience spanning multifamily, condominium, commercial, new construction, mobile home, and military submetering systems, our seasoned team of equipment technicians ensures precise installation, diligent maintenance, and vigilant monitoring of system performance. We foster close collaboration with on-site maintenance staff to swiftly address common issues and proactively minimize service costs.
At Residence Billing, our unwavering commitment to customer satisfaction is paramount. We endeavor to maintain our position as trailblazers within the industry by delivering unparalleled service excellence. This dedication is underscored by our provision of extended hours of live support, available in both English and Spanish, empowering us to promptly respond to inquiries and diligently follow up with residents, community staff, management personnel, and property owners alike. Each service request and query is meticulously handled, allowing us to effectively track, address, and resolve customer concerns with unwavering efficiency and consummate professionalism.
Why Consider Submetering?
Submetering systems offer numerous advantages, whether aimed at promoting conservation, streamlining operations, or a combination of both. Some key benefits include:
- Encouraging conservation practices
- Minimizing administrative workload
- Ensuring rent stability
- Lowering operational expenses, thereby enhancing property value
- Boosting cash flow
- Simplify Submetering
We Make Submetering Simple
We offer a straightforward, transparent, and efficient solution – overseeing the entire process from inception to completion, sparing you the hassle. From project coordination and strategic planning to educating residents and management, as well as handling billing and collections, we’re your dedicated partner throughout.
We Do The Research For You
We advocate for ensuring that you are thoroughly acquainted with your choices before committing to submetering decisions. We offer every property owner and/or manager a comparative suggestion to contemplate. Our role involves conducting thorough research, furnishing due diligence, and presenting the reasoning behind our recommendations, empowering you to make well-informed choices.
Our Focus
Adhering to the principles set forth by the Project Management Institute (PMI), every project undergoes meticulous planning and organization to achieve a distinct objective. At Residence Billing, we specialize in project management tailored specifically to utility-related programs, leveraging our expertise in the field. Central to effective project management lies the art of managing expectations.
A proficient Project Manager adeptly juggles the fundamental components of any project: Resources, Time, Money, and notably, Scope. These elements are intricately intertwined, necessitating efficient management of each. Success hinges on the holistic management of these facets. Resources encompass personnel/contractors, equipment, and materials essential for project execution. Time denotes the project’s duration, from inception to completion. Money entails financial requisites and anticipations, inclusive of necessary contingencies for project success.
Crucially, Scope delineates the project’s scale, objectives, and requirements in detail. It establishes specific goals and expectations, garnering agreement from all stakeholders to ensure accurate and objective performance metrics. In essence, effective management of resources, time, and money is contingent upon active management of project scope.
State-Of-The-Art, Web-Based Billing System
we employ a cutting-edge, web-based billing system designed to enhance resident experience. Our system offers residents the convenience of accessing their accounts in real-time, 24/7 through the web. Additionally, residents can conveniently make online payments via eCheck and credit card directly through their online accounts. We prioritize delivering seamless utility management solutions that prioritize user convenience and accessibility.
24/7 Property Managers Access
Our property management access empowers property managers with comprehensive tools to monitor utility consumption, generate reports, and execute various functions seamlessly via the web, 24/7, in real-time. Key features include:
- Monthly Consumption Profiling: Provides insights into water, electricity, and/or gas consumption on a monthly basis, enabling analysis for the entire building or individual units.
- Monthly Billing: Allows property managers to review billing details for each tenant, facilitating the download of comprehensive reports for the entire property or access to individual copies of invoices from current or past tenants.
- Aging Accounts Receivable: Delivers a detailed Accounts Receivable aging report, ensuring efficient management of financial records.
- Over 95 Standard Reports: Offers an extensive array of reports tailored to meet property-specific requirements, providing comprehensive data analysis and insights.
Our platform is designed to streamline utility management processes, offering property managers the flexibility and convenience to effectively oversee their properties with precision and ease.
Establishing a submetering program for utilities in multifamily buildings involves several crucial steps that necessitate careful consideration and planning:
- Initial Assessment: Assess the building’s infrastructure to ensure it meets the requirements for submetering. This includes confirming individual water lines with shut-off valves for each unit, individual main breakers or breaker panels for electricity, and a single gas line servicing each unit or appliance.
- Consultation with Residence Billing: Contact Residence Billing for a complimentary quote. Providing a recent utility bill for the desired utilities to be submetered can facilitate the process.
- Property Survey and Proposal: Residence Billing conducts a thorough property survey and develops a detailed proposal, encompassing technical specifications, costs, and payment options. This proposal is presented to the owner or property manager for review and approval.
- Installation Planning: Upon approval, Residence Billing devises a comprehensive installation plan, subject to the owner or property manager’s approval. Residents are notified of the upcoming installation schedule, along with relevant details explaining the purpose and services provided by Residence Billing.
- Meter Installation and Billing: Meters are installed as per the approved plan, followed by monthly readings conducted simultaneously for all units. Bills are then generated and distributed to residents via mail or email, offering multiple payment options such as online payments, phone payments, AutoPay, and mail-in payments.
- Revenue Management: Residence Billing collects payments from residents and disburses the funds to the owner or property manager on a monthly basis. The owner or property manager utilizes these funds to settle utility bills, maintaining continuity in the billing process.
By following these structured steps, we ensure a seamless transition to a submetering program, providing convenience and transparency for both property managers and residents alike.