Student Housing

Student Apartments, Student Condos

Residence Billing offers a comprehensive suite of solutions tailored to meet the diverse needs of student housing, including code-compliant submetering systems and customized Ratio Utility Billing Systems (RUBS). From initial system design and installation to the seamless management of monthly meter reading, billing, and ongoing service, we handle every aspect, providing you with peace of mind.

Our submetering services encompass the full spectrum, including the installation, reading, and billing of equipment, as well as the servicing of non-proprietary water, gas, and electric meter systems, including Automatic Meter Reading (AMR) systems sourced from leading manufacturers in the industry. With over 20 years of extensive experience spanning multifamily, condominium, commercial, new construction, mobile home, student housing, and military submetering systems, our skilled equipment technicians ensure precise installation and maintenance while diligently monitoring system performance. Collaborating seamlessly with your site maintenance staff, we proactively address common issues to minimize service costs and optimize efficiency.

At Residence Billing, we are committed to setting the standard for excellence in customer service. Our dedicated team offers extended hours of live support in both English and Spanish, enabling prompt and efficient communication with residents, community staff, management, and owners. We handle service requests and inquiries with meticulous attention to detail, ensuring swift and professional resolution to customer issues.

Why Should You Submeter?

Submetering systems provides several benefits, whether promoting conservation, operationally or a combination thereof. Some of the major benefits are:

• Promoting conservation
• Reducing your administrative burden
• Stabilizing rents
• Reducing operating costs thereby increasing property value
• Improving cash flow

We Make Submetering Simple

Residence Billing provides an easy, transparent, and seamless solution – managing the entire process from start to finish so you do not have to. From project management and planning to resident and management education to billing and collections, we are your partner.

We Do The Research For You

At Residence Billing, we firmly believe in ensuring that property owners and managers are thoroughly informed about their options before making decisions regarding submetering. We are committed to providing each property owner and/or manager with a comprehensive comparative recommendation to consider. Our team takes care of the groundwork, conducts thorough due diligence, and provides clear rationale, empowering you to make well-informed decisions with confidence.

A Project Management Focus

Following the Project Management Institute (PMI) principals each project is carefully planned and organized to accomplish a specific objective. Residence Billing offers project management specific to utility-related programs within our area of expertise. The core of project management is managed expectation.

A successful Project Manager must simultaneously manage the four basic elements of a project: Resources, Time, Money and most importantly, Scope. All these elements are inter-related. Each must be managed effectively. All must be managed together if the projects and the project manager, are to be a success. Resources reference the people/contractors, equipment and material required. Time is the project duration – start to finish. Money is the financial requirements and expectation including contingencies necessary for a successful project.

Finally, Scope is the detail of project size, project goals and requirements. The scope should set specific goals and expectations. The scope should be agreed upon by all involved to ensure there is accurate and objective information, specific to performance expectations. In short, you cannot effectively manage the resources, time and money in a project unless you actively manage the project scope.

State-Of-The-Art, Web-Based Billing System

Residence Billing utilizes a state-of-the-art, web-based billing system. Residents will appreciate the benefits our system provides, including access to their account, in real-time, 24/7 via the web. Convenient online payment options via eCheck and credit card are also available to the resident through their online account.

24/7 Property Managers Access

Residence Billing’s property management access allows property managers to view the utility consumption of each building and/or unit, run reports and perform various functions via the web 24/7, in real time! Some of the key reports and functions the property manager has are:

• Monthly Consumption profiling: Allows you to view water, electricity and/or gas consumption monthly for the entire building or by each individual unit.
• Monthly Billing: See what Residence Billing has billed each tenant for. You can download a comprehensive report for the entire property or pull up individual copies of actual invoices from any current or past tenant.
• Aging Accounts Receivable: A comprehensive Accounts Receivable aging report.
• Over 95 Standard Reports: A variety of reports to meet your property specific requirements.

What Are The Steps To Start A Submetering Program?

1. There are a few requirements to submeter utilities at any multifamily building to consider first. To submeter water each unit must have an individual hot and cold water line. Typically these units will have individual shut-off valves as well. To submeter electricity each unit must have an individual main breaker or breaker panel. To submeter gas there needs to be a single gas line servicing each unit and/or appliance (water heater, heater, fireplace, etc.)
2. Contact Residence Billing for a free quote. It will help to provide us with a copy of a recent utility bill for the utilities you are interested in submetering.
3. A property survey will be completed and a detailed proposal will be developed and delivered to the owner or property manager. The proposal will include the technical aspects of the proposed system, the cost and payment options for the system.
4. Once the decision has been made to start submetering Residence Billing will develop a detailed installation plan for approval by the owner or property manager. Once the schedule has been agreed on Residence Billing will send each resident an introduction letter along with their scheduled installation date and time. This letter will also include additional information about why this is being done and what services Residence Billing will be providing. It is our goal to answer any resident questions so you don’t have to!
5. After the meters are installed, they are all read on the same day each month. Bills are produced and mailed or e-mailed to each resident. Residence Billing provides multiple payment options including online payments, payments over the phone, AutoPay and payments by mail.
6. The money collected by Residence Billing is sent monthly to the owner or property manager who in turn pays the utility bill just as they have done in the past.