Condominiums

Condo & Townhomes

Residence Billing specializes in providing code-compliant submetering systems tailored for Condominium and Townhome communities. Our comprehensive services cover the entire spectrum, from meticulous system design and installation to seamless monthly meter reading, billing, and ongoing maintenance, ensuring a hassle-free experience for our clients.

We offer a full suite of submetering services, encompassing the installation, reading, and billing of equipment, as well as servicing of non-proprietary water, gas, and electric meter systems, including Automatic Meter Reading (AMR) systems sourced from top-tier manufacturers in the industry. With a steadfast commitment to excellence, we meticulously manage every aspect of the process, from resident introduction and notification to installation, billing, and collections.

Backed by over 20 years of expertise in multifamily, condominium, commercial, new construction, mobile home, and military submetering systems, our seasoned equipment technicians ensure impeccable installation and maintenance, diligently monitoring system performance. Collaborating closely with your site maintenance staff, we proactively address common issues, minimizing service costs and maximizing efficiency.

At Residence Billing, we prioritize unparalleled customer service, offering extended hours of live support in both English and Spanish. This enables us to promptly address and follow up on inquiries from residents, community staff, management, and owners without delay. Our systematic approach ensures that service requests and inquiries are handled with meticulous attention to detail, allowing us to swiftly and professionally track, respond to, and resolve customer concerns.

Getting Started

When contemplating a transition to a new submetering service provider or system for your community, it’s imperative to pose pertinent inquiries. Given the intricacies of submetering, navigating the industry can be daunting. How can you ensure you’re asking the right questions? At Residence Billing, we encourage you to direct any queries you may have to us, and we pledge to furnish you with clear and direct responses. Here are some questions you might consider:

• Do the meters comply with state and local regulations?
• Who retains ownership of the meters, and who assumes responsibility for their maintenance?
• Will the metering system be implemented without requiring upfront investment from owners or the HOA?
• Who oversees meter recertification?
• Is billing conducted promptly and on a regular basis?
• Is the billing system robust and adaptable to accommodate current and future requirements, spanning five or ten years?
• Are various payment methods available for owners and residents, including online payments, phone payments, and AutoPay (ACH)?

Residence Billing Makes Submetering Simple

Residence Billing offers a straightforward, transparent, and effortless solution, handling every aspect from inception to completion, sparing you the hassle. Whether it’s project management, planning, resident and management education, or billing and collections, we serve as your dedicated partner throughout the entire process.

Sit Back and Relax

At Residence Billing, we recognize the importance of being thoroughly informed about your options before making decisions concerning submetering. We are committed to furnishing each property owner and/or manager with a comprehensive recommendation for consideration. Our approach involves conducting thorough groundwork, offering diligent research, and providing clear rationale, empowering you to make well-informed decisions.

A Project Management Focus

Aligned with the principles set by the Project Management Institute (PMI), every project undergoes meticulous planning and organization to achieve its defined objectives. At Residence Billing, we specialize in utility-related project management tailored to our area of expertise. Central to effective project management is the management of expectations.

A proficient Project Manager adeptly juggles the four fundamental elements of a project: Resources, Time, Money, and, notably, Scope. These elements are intricately interconnected and must be managed concurrently for project success. Resources encompass personnel/contractors, equipment, and materials required for project execution. Time denotes the project’s duration, from commencement to completion. Money encompasses the financial requirements and expectations, including contingencies crucial for project success.

Scope pertains to the project’s size, goals, and requirements in detail. It is imperative that the scope sets clear and specific goals and expectations, agreed upon by all stakeholders, to ensure accurate and objective information aligned with performance expectations. In essence, effective management of resources, time, and money hinges upon active management of the project scope.

What Are The Steps To Start A Submetering Program?

1. There are a few requirements to submeter utilities at any multifamily building to consider first. To submeter water each unit must have an individual hot and cold water line. Typically these units will have individual shut-off valves as well. To submeter electricity each unit must have an individual main breaker or breaker panel. To submeter gas there needs to be a single gas line servicing each unit and/or appliance (water heater, heater, fireplace, etc.)
2. Contact Residence Billing for a free quote. It will help to provide us with a copy of a recent utility bill for the utilities you are interested in submetering.
3. A property survey will be completed and a detailed proposal will be developed and delivered to the owner or property manager. The proposal will include the technical aspects of the proposed system, the cost and payment options for the system.
4. Once the decision has been made to start submetering Residence Billing will develop a detailed installation plan for approval by the owner or property manager. Once the schedule has been agreed on Residence Billing will send each resident an introduction letter along with their scheduled installation date and time. This letter will also include additional information about why this is being done and what services Residence Billing will be providing. It is our goal to answer any resident questions so you don’t have to!
5. After the meters are installed, they are all read on the same day each month. Bills are produced and mailed or e-mailed to each resident. Residence Billing provides multiple payment options including online payments, payments over the phone, AutoPay and payments by mail.
6. The money collected by Residence Billing is sent monthly to the owner or property manager who in turn pays the utility bill just as they have done in the past.